This policy explains what personal data Wits Tech collects, why we collect it, how we look after it, and the choices and rights you have. It applies to this website and to the products and services we provide.
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01Who we are
Wits Tech ("we", "us", "our") is a software product and services company. We are the data controller responsible for the personal data described in this policy.
- Company: [Registered company name]
- Registered address: [Registered address]
- Company number: [Company registration number]
- Data protection contact: privacy@witstech.com
02Information we collect
We collect only what we need to respond to you, deliver our services and run our business.
Information you give us
- Contact details such as your name, work email address, telephone number and company name, submitted through our contact form or by email.
- The content of your enquiry, including any project details you choose to share.
- Correspondence and records of meetings, calls and support requests.
- Contract, billing and supplier details where you become a client.
Information we collect automatically
- Technical data including IP address, browser type and version, device type, operating system and time zone.
- Usage data about the pages you visit on this website and how you arrived here.
See our Cookie Policy for details of the cookies and similar technologies we use.
03How we use your information
We use personal data to:
- Respond to enquiries and provide the information you have asked for.
- Provide, support and improve our software products and services.
- Manage contracts, invoicing and our relationship with clients and suppliers.
- Keep our website and systems secure and prevent fraud or misuse.
- Comply with legal, regulatory and accounting obligations.
- Send service updates and, where you have agreed, occasional marketing communications.
04Legal bases for processing
Where data protection law requires a legal basis for processing, we rely on the following:
- Contract — where processing is necessary to enter into or perform a contract with you.
- Legitimate interests — to operate and improve our business, respond to enquiries and secure our systems, provided your rights do not override those interests.
- Consent — for non-essential cookies and marketing communications. You can withdraw consent at any time.
- Legal obligation — where we must retain or disclose information to comply with the law.
05Sharing your information
We do not sell personal data. We share it only where necessary, with:
- Service providers who support our business, including cloud hosting, email, analytics and customer relationship tools.
- Professional advisers such as accountants, auditors and lawyers.
- Regulators or law enforcement where we are legally required to do so.
- A buyer or successor in the event of a merger, acquisition or restructuring.
All processors act under written agreements requiring them to protect your data and use it only on our instructions.
06International transfers
Some of our providers may process data outside your country. Where we transfer personal data internationally, we put appropriate safeguards in place — such as standard contractual clauses or an adequacy decision — so your data continues to receive an equivalent level of protection.
Details of the safeguards used for a specific transfer are available on request from privacy@witstech.com.
07How long we keep it
We keep personal data only for as long as we need it for the purposes described in this policy.
- Enquiries that do not become projects: [e.g. 24 months] from last contact.
- Client records and contracts: for the duration of the engagement plus [e.g. 6 years] to meet legal and accounting requirements.
- Website analytics: [e.g. 14 months].
When data is no longer needed we delete it securely or irreversibly anonymise it.
08How we protect your information
Security is part of how we build software, and how we run our own business. Our measures include encryption in transit and at rest, role-based access control, multi-factor authentication, audit logging, secure development practices and regular review of our systems.
No system can be guaranteed completely secure, but we work to protect your data and to notify you and the relevant regulator where a breach is likely to affect your rights.
09Your rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data in certain circumstances.
- Object to or ask us to restrict certain processing.
- Receive your data in a portable format.
- Withdraw consent at any time, without affecting earlier processing.
- Complain to your local data protection authority.
To exercise any of these rights, contact privacy@witstech.com. We will respond within the period required by applicable law.
10Changes to this policy
We may update this policy from time to time to reflect changes to our services, our systems or the law. The date at the top of this page shows when it was last revised. Where changes are significant, we will take reasonable steps to notify you directly.
11Contact us
For any question about this policy or how we handle personal data:
- Email: privacy@witstech.com
- Post: [Registered address]
You can also reach us through our contact page.